Join the D'oro Gelato e
Caffè Family

Food Service Supervisor


The Food Service Supervisor is responsible for all aspects of the store’s non-production activities and including front staff supervision and training. Over and above opening and closing related duties and activities, the supervisor will perform general administrative and record-keeping activities, customer interactions and service, and general supervisory related activities.

Location: 1222 Robson Street, Vancouver (Google Map) and 1094 Denman Street, Vancouver (Google Map)

Must be able to work at both locations

Position: Full-Time (Must be able to work Weekends and Evenings)

General Duties:

  • Opening and closing shifts
  • Arm and disarm alarm systems
  • Activate lights, sound, digital menu, computer system, POS systems, troubleshooting, and other technology
  • Cleaning, sorting, assembling, defrosting, categorizing, and organizing
  • Baking and product display
  • Monitor temperatures and record-keeping
  • Maintain, implement, and enforce food safe standards, procedures, and processes
  • Record, monitor, direct, and communicate as necessary
  • Coordinate with front staff, production staff, and management as required
  • Serve customers and receive supplies
  • Supervise and train front staff

Attributes and Qualifications:

  • Post-secondary education with a good command of
    • The English language both oral and written
    • General mathematics including weights and volumes in both metric and imperial
  • People skills and effective communication
  • Prior supervisor experience in similar sectors or relevant experience may be an asset
  • Food Safe Certification 1 or higher (or recognized equivalent)
  • Self-motivated with ability to work in unsupervised environment
  • Prior experience in frozen desserts, gelato or ice cream, or coffee, may be an asset
  • Well-rounded customer focus with problem solving ability
  • Organized and systematic in action and thought
  • Creative and able to work with technology including cloud based systems, and knowledge of Microsoft Office
  • Quick learner with receptiveness to constructive criticism and accountability traits
  • Desire to grow both personally and professionally
  • A ‘can do’ attitude with the willingness to do what it takes to support the company’s growth

Working Conditions:

  • The job comprises of shift work that could vary from ‘AM’ to ‘PM’ and includes weekends and holidays.
  • The job requires long periods of standing, lifting, carrying, and placing of gelato pans and other containers as required.
  • Additionally, the job entails repetitive activities such as scooping of gelato as well as working around both cold and hot surfaces where methodical care and caution is essential.

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